A dedication to complete customer satisfaction is our top priority. Here's what our customers have to say:
Great, great work by Andy. Here at 6 a.m. and the furnace was up and running an hour later. Can't recommend you guys enough.
-Carol Van D.
Ken was thorough, patient and explained everything very well. Definitely pleased with the service I received! Very good experience!
â€œJosh from Hero is honest, hard-working and very nice to deal with. He came the same day that I called and gave me a free estimate that was almost half what another company from Angieâ€™s List had estimated. The work was done right on schedule, looks great and works great.â€
Was extremely impressed with the service and professionalism of Bryan. He took the time to go through my entire hot water heating system and then, based on other issues we had questions about, presented quotes for this work to be completed. Loved the service and the responsiveness. Would definitely recommend.
Dan was on time-even with the coldest temps in 20 years! Diagnosed problems quickly and accurately and gave me sound advice about my boiler heater. Very patient with all my questions. Repairs and or replacements were done efficiently and thoroughly. Would definitely call Uptown and Dan again for any plumbing needs. Thank you!
My service tech was friendly, professional, and forthright regarding explanations and costs. I will use again if/when the need arises.
Hero is the company that we trust with the heating and plumbing needs of our old house. Jason Kortan is a great representative of this company with his friendly and professional manner. We always count on Uptown for great service in a timely manner!
Jason, as all of the Hero technicians I have had dealings with, was extremely knowledgeable, a quick worker, and out of the way helpful (for example, I'll just open up the back of the cabinet for you and this pipe will be able to get warm air going forward). I continue to find myself impressed with the competency of the people sent out.
Thanks for the quick service and reasonable fee!
We had excellent service from Mike and his crew when they replaced our furnace and water heater. They arrived promptly and the installation was completed in the estimated time frame. The furnace room in our town home is a tight space and they did a great job of getting everything to fit - even creating it bit of additional space in the process. They provided answers to all my questions and did a great job cleaning up at the end of the installation. I am very happy with the completed project!
Highly recommended because of how knowledgable their technicians are. Super friendly, timely and professional. Would use them again iif I have issues.
They were there when they said they would be, gave me a heads up call before they showed up, repaired the problem in a timely and professional manner. Very good work. I would highly recommend this company!
Within minutes, the technician knew what the problem was and had the part on hand to fix it. Love having good heat this time of year. Thanks Hero team.
Terrific service from Bryan D. Thoroughly assessed the problem, walked us through the potential solutions, and executed our preferred option quickly and professionally. Stephanie also did great work coordinating the service call and provided us with frequent updates on when to expect the technician.
Hero continues to go above and beyond to assure outstanding customer service. My boiler went out and Andy ordered new parts but left us with multiple space heaters to keep our house warm. Faith continued to keep us updated on the status of the parts. Upon their arrival, Andy was able to come back on a Saturday evening and fix the issue before the temperatures dropped below freezing. Over the years we have used multiple plumbing and heating/cooling services from other companies--no one matches Hero and it is why we continue to only use them.
In addition to the Maple Grove metro area we offer Water Heater services for the following communities: Minneapolis, Saint Paul, Eden Prairie, Hopkins, Inver Grove Heights, and more.